Guest Experience Front Desk Pro | 3pm–11pm Shifts

Nordic Village Resort; Jackson (NH); On-site; USD 27,000 - 36,000; Full time

Job summary

Lafayette Hotels is seeking a Front Desk Agent to warmly welcome guests, assist with reservations, and ensure smooth check-in and check-out at our New Hampshire properties. The Front Desk team is devoted to guest satisfaction and acts as the hotel’s face to travelers.

The role emphasizes teamwork, effective communication, and a service mindset. Weekend availability is typically required in hospitality, with basic computer skills and fluent English essential.

Qualifications

• Team Player with a friendly, service-oriented attitude.
• Able to communicate clearly and professionally in English.
• Comfort with basic computer tasks and guest software.

Responsibilities

• Handle hotel reservations and guest check-in/check-out.
• Greet guests and address needs to ensure satisfaction.
• Provide information about local attractions and services.
• Coordinate with other departments to assist guests.
• Maintain a clean, welcoming front desk area.
• Complete other duties as assigned by the team.

Skills

Team Player

Service-oriented

Professional appearance

English literacy

Basic computer skills

Education

High School Diploma

Tools

None

Job description

Lafayette Hotels is seeking a Front Desk Agent to warmly welcome guests, assist with reservations, and ensure smooth check-in and check-out at our New Hampshire properties. The Front Desk team is devoted to guest satisfaction and acts as the hotel’s face to travelers.

The role emphasizes teamwork, effective communication, and a service mindset. Weekend availability is typically required in hospitality, with basic computer skills and fluent English essential.