Experienced Front Desk Agent

Holiday Inn by the Bay; Portland (ME); On-site; USD 19,000 - 28,000; Full time

Job summary

The Holiday Inn By the Bay in Portland, ME, is seeking a friendly Front Desk Agent to join Lafayette Hotels’ team. You will welcome guests, assist with reservations, check-in/out, and provide local area information to ensure a memorable stay.

Ideal candidates are team players with basic computer skills, strong English communication, and the ability to work 7am-3pm or 3pm-11pm shifts. Weekend availability preferred.

Qualifications

• Team player with a service mindset.
• Presentable and professional appearance.
• Able to work 7-3pm and 3-11pm shifts with two weeks' notice.
• Must read and write English.
• 2 years of front desk or reservations experience.
• Weekend availability is generally required.

Responsibilities

• Handle hotel reservations.
• Welcome guests upon arrival.
• Manage check-in and check-out procedures.
• Provide information about local attractions.
• Coordinate with other departments to assist guests.
• Perform other duties as assigned.

Skills

Team Player

Friendly attitude

Professional appearance

English literacy

Education

High School Diploma

Tools

Basic computer skills

Job description

Company Intro

Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!

Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Agent to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.

www.visitlafayettehotels.com

Job Summary

Ahead of fall, we are seeking experienced Front Desk Agents at this time. The Front Desk team are the face of our hotel. Front Desk Agents assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations.

Daily Duties

• Hotel reservations
• Welcome guests upon arrival
• Check-in and check-out procedures
• Provide information and answer questions about local area attractions
• Coordinate with other departments to ensure our guests are well attended to while staying with us
• Other responsibilities as assigned

Requirements & Qualifications

• Team Player
• Friendly and service-oriented attitude
• Presentable and professional
• Able to work 7-3pm and 3p-11p shifts - Schedule notice period 2 weeks in advance
• Able to read and write English
• Basic/intermediate computer skills
• High School Degree
• 2 years of hotel front desk agent work or reservations related duties
• Weekend availability, when we are busiest, is generally required in the hospitality industry

Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Experience the best of Portland, Maine. The Holiday Inn By the Bay is set along the picturesque shores of Casco Bay. We effortlessly combine convenience, entertainment, and beauty to create the perfect environment for every traveler. Our spacious rooms can offer ocean or city views. Our downtown waterfront location fully captures the beauty and culture of Portland, Maine.