Front Desk Lead: Guest Experience & Flexible Scheduling

Hireology; Innsbrook (VA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Welcoming culture

Industry-leading benefits

Competitive pay

Career growth & training

Hotel discounts

Education support

401(k) with company match

Promotions from within

Job summary

Flynn Hospitality is hiring a Front Desk Agent to welcome guests, manage check-ins, reservations, and inquiries, and promote loyalty programs. You’ll collaborate with housekeeping and engineering to ensure smooth operations and guest satisfaction.

Open availability for all shifts including overnights is required, with preference for those who bring hotel front desk experience and strong customer service skills.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Friendly customer service

Hotel front desk experience

PMS systems experience

Multitasking under pressure

Tools

FOSSE

Job description

Flynn Hospitality is hiring a Front Desk Agent to welcome guests, manage check-ins, reservations, and inquiries, and promote loyalty programs. You’ll collaborate with housekeeping and engineering to ensure smooth operations and guest satisfaction.

Open availability for all shifts including overnights is required, with preference for those who bring hotel front desk experience and strong customer service skills.