Front Desk Agent

Nordic Village Resort; Jackson (NH); On-site; USD 27,000 - 36,000; Full time

Job summary

Lafayette Hotels is seeking a Front Desk Agent to warmly welcome guests, assist with reservations, and ensure smooth check-in and check-out at our New Hampshire properties. The Front Desk team is devoted to guest satisfaction and acts as the hotel’s face to travelers.

The role emphasizes teamwork, effective communication, and a service mindset. Weekend availability is typically required in hospitality, with basic computer skills and fluent English essential.

Qualifications

• Team Player with a friendly, service-oriented attitude.
• Able to communicate clearly and professionally in English.
• Comfort with basic computer tasks and guest software.

Responsibilities

• Handle hotel reservations and guest check-in/check-out.
• Greet guests and address needs to ensure satisfaction.
• Provide information about local attractions and services.
• Coordinate with other departments to assist guests.
• Maintain a clean, welcoming front desk area.
• Complete other duties as assigned by the team.

Skills

Team Player

Service-oriented

Professional appearance

English literacy

Basic computer skills

Education

High School Diploma

Tools

None

Job description

Company Intro

Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!

Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Agent to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.

www.visitlafayettehotels.com

Job Summary

The Front Desk team are the face of our hotel. Front Desk Agents assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations. The Front Desk department is the hub of the hotel, and a great place to start your career in hospitality.

Daily Duties

• Hotel reservations
• Welcome guests upon arrival
• Check-in and check-out procedures
• Provide information and answer questions about local area attractions
• Coordinate with other departments to ensure our guests are well attended to while staying with us
• Other responsibilities as assigned

Requirements & Qualifications

• Team Player
• Friendly and service-oriented attitude
• Presentable and professional
• Able to work 3p-11p
• Able to read and write English
• Basic/intermediate computer skills
• High School Degree
• Weekend availability, when we are busiest, is generally required in the hospitality industry

Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Nordic Village Resort is a picturesque resort located in the heart of the White Mountains. We are known for our beautiful landscapes, luxurious accommodations, and exceptional customer service. Our goal is to provide a comfortable and memorable experience for all of our guests, and our housekeeping team plays a key role in achieving this.