Guest Experience Front Desk Pro

Southern Management Co.; Maryland; Presencial; USD 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health/Dental/Vision Insurance

Group Term Life & AD&D Insurances

401(k) with company contribution

Paid holidays & PTO

Continuing Education

Resumo da oferta

Southern Management Co. is seeking a Full-Time Front Desk Professional to greet residents, guests, and vendors with outstanding service. The role requires sharp attention to detail, clear communication, and proficient use of MS Office.

Schedule is Monday through Friday, 2:00 PM to 10:00 PM, with responsibilities including phone handling, information gathering, and accurate service-request input. You will maintain logs, assist with mail/packages, and support community engagement.

Qualificações

• Provide excellent customer service at all times
• Be a resource for residents and guests
• Answer all incoming calls, collect information and route appropriately
• Accurately input all service requests
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community engagement efforts
• Perform other duties as assigned by manager or supervisor

Responsabilidades

• Provide excellent customer service at all times
• Answer all incoming calls and route appropriately
• Accurately input service requests and maintain logs
• Keep front desk area clean and organized
• Distribute mail and packages and assist residents and guests

Conhecimentos

Strong written and verbal comms

Office terminology knowledge

Neat records

Follow directions

Microsoft Office

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Southern Management Co. is seeking a Full-Time Front Desk Professional to greet residents, guests, and vendors with outstanding service. The role requires sharp attention to detail, clear communication, and proficient use of MS Office.

Schedule is Monday through Friday, 2:00 PM to 10:00 PM, with responsibilities including phone handling, information gathering, and accurate service-request input. You will maintain logs, assist with mail/packages, and support community engagement.