Front Desk Professional

Southern Management Companies; Hanover (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Company paid Group Term Life and AD&D

Traditional and ROTH 401(k) with公司

Paid holidays

Paid time off

Jury duty

Continuing Education

Job summary

Southern Management Companies is seeking a Full-Time Front Desk professional in Hanover, MD to provide outstanding customer service to residents, guests, and vendors. The role hinges on strong communication, attention to detail, and reliable office procedures.

Schedule is Monday through Friday from 2pm to 10pm. The position emphasizes timely service requests, accurate records, and maintaining a welcoming front desk environment. A benefits package is offered with the role.

Qualifications

• Strong written and verbal communication skills.
• Basic knowledge of office terminology, procedures, and equipment.
• Ability to keep neat and accurate records.
• Ability to understand and follow directions.
• Proficiency with Microsoft Office.

Responsibilities

• Provide excellent customer service at all times.
• Be a resource for, and provide services to, residents and guests.
• Answer all incoming calls, collect all pertinent information and route appropriately.
• Accurately input all service requests.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Keep front desk and lobby clean and free of trash/debris at all times.
• Sign for and distribute mail and/or packages.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager or supervisor.

Skills

Communication

Office terminology

Record keeping

Direction following

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Full-Time front desk position. The ideal candidate will demonstrate outstanding customer service, exceptional attention to detail, and excellent communication skills. Schedule is every Monday through Friday from 2pm to10 p.m.

WHAT WE ARE LOOKING FOR:
Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times.

WHAT WE EXPECT FROM YOU:

• Provide excellent customer service at all times
• Be a resource for, and provide services to, residents and guests
• Answer all incoming calls, collect all pertinent information and route appropriately
• Accurately input all service requests
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Strong written and verbal communication skills
• Basic knowledge of office terminology, procedures, and equipment
• Ability to keep neat and accurate records
• Ability to understand and follow directions
• Proficiency with Microsoft Office

What's required from you:

High school diploma or GED

Pay Rate:

$15.00 - $19.06

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

EEO is the Law