Front Desk Professional

Southern Management Co.; Maryland; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Group Term Life & AD&D Insurances

401(k) with company contribution

Paid holidays & PTO

Continuing Education

Job summary

Southern Management Co. is seeking a Full-Time Front Desk Professional to greet residents, guests, and vendors with outstanding service. The role requires sharp attention to detail, clear communication, and proficient use of MS Office.

Schedule is Monday through Friday, 2:00 PM to 10:00 PM, with responsibilities including phone handling, information gathering, and accurate service-request input. You will maintain logs, assist with mail/packages, and support community engagement.

Qualifications

• Provide excellent customer service at all times
• Be a resource for residents and guests
• Answer all incoming calls, collect information and route appropriately
• Accurately input all service requests
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community engagement efforts
• Perform other duties as assigned by manager or supervisor

Responsibilities

• Provide excellent customer service at all times
• Answer all incoming calls and route appropriately
• Accurately input service requests and maintain logs
• Keep front desk area clean and organized
• Distribute mail and packages and assist residents and guests

Skills

Strong written and verbal comms

Office terminology knowledge

Neat records

Follow directions

Microsoft Office

Education

High school diploma or GED

Job description

Full-Time front desk position. The ideal candidate will demonstrate outstanding customer service, exceptional attention to detail, and excellent communication skills. Schedule is every Monday through Friday from 2pm to10 p.m.

WHAT WE ARE LOOKING FOR:
Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times.

WHAT WE EXPECT FROM YOU:

• Provide excellent customer service at all times
• Be a resource for, and provide services to, residents and guests
• Answer all incoming calls, collect all pertinent information and route appropriately
• Accurately input all service requests
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Strong written and verbal communication skills
• Basic knowledge of office terminology, procedures, and equipment
• Ability to keep neat and accurate records
• Ability to understand and follow directions
• Proficiency with Microsoft Office

What's required from you:

High school diploma or GED

Pay Rate:

$15.00 - $19.06

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

EEO is the Law