Guest Experience Front Desk (Per Diem)

Beloit Health System, Inc.; Beloit (WI); On-site; USD 21,000 - 28,000; Part time

Job summary

Beloit Health System is seeking a Per Diem Front Desk Receptionist to join our team. This role is the first point of contact for patients and visitors, providing a welcoming, courteous, and efficient front desk experience.

Shifts include 1st and 2nd, with hours between 6a and 8p, up to 8 hours per day. The ideal candidate has customer service experience, strong communication, and the ability to manage multiple tasks in a fast-paced healthcare setting.

Qualifications

• 1+ year of customer service or healthcare reception experience preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and basic computer systems.
• Excellent organizational and multitasking abilities.
• Maintain HIPAA confidentiality and ethics.

Responsibilities

• Greet patients, visitors, and vendors in a courteous and professional manner.
• Answer and route incoming telephone calls promptly and appropriately.
• Direct visitors to patient rooms, departments, and hospital services.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Manage visitor sign-in procedures and issue visitor badges as needed.
• Coordinate communication between patients, clinical staff, and other hospital departments.
• Handle patient inquiries and resolve routine concerns professionally.
• Maintain organized reception and waiting areas.
• Perform general administrative duties including filing, scanning, data entry, and record maintenance.
• Assist with departmental projects and other duties as assigned.
• Manages escorts to ensure patient deliveries are completed in a timely fashion.

Skills

Customer service

Communication

Organizational skills

Multitasking

HIPAA compliance

Tools

Microsoft Office

Job description

Beloit Health System is seeking a Per Diem Front Desk Receptionist to join our team. This role is the first point of contact for patients and visitors, providing a welcoming, courteous, and efficient front desk experience.

Shifts include 1st and 2nd, with hours between 6a and 8p, up to 8 hours per day. The ideal candidate has customer service experience, strong communication, and the ability to manage multiple tasks in a fast-paced healthcare setting.