Receptionist - Community Relations

Beloit Health System, Inc.; Beloit (WI); On-site; USD 21,000 - 28,000; Part time

Job summary

Beloit Health System is seeking a Per Diem Front Desk Receptionist to join our team. This role is the first point of contact for patients and visitors, providing a welcoming, courteous, and efficient front desk experience.

Shifts include 1st and 2nd, with hours between 6a and 8p, up to 8 hours per day. The ideal candidate has customer service experience, strong communication, and the ability to manage multiple tasks in a fast-paced healthcare setting.

Qualifications

• 1+ year of customer service or healthcare reception experience preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and basic computer systems.
• Excellent organizational and multitasking abilities.
• Maintain HIPAA confidentiality and ethics.

Responsibilities

• Greet patients, visitors, and vendors in a courteous and professional manner.
• Answer and route incoming telephone calls promptly and appropriately.
• Direct visitors to patient rooms, departments, and hospital services.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Manage visitor sign-in procedures and issue visitor badges as needed.
• Coordinate communication between patients, clinical staff, and other hospital departments.
• Handle patient inquiries and resolve routine concerns professionally.
• Maintain organized reception and waiting areas.
• Perform general administrative duties including filing, scanning, data entry, and record maintenance.
• Assist with departmental projects and other duties as assigned.
• Manages escorts to ensure patient deliveries are completed in a timely fashion.

Skills

Customer service

Communication

Organizational skills

Multitasking

HIPAA compliance

Tools

Microsoft Office

Job description

Beloit Health System is looking to add a Per Diem Front Desk Receptionist to our Team!
Shift: 1st & 2nd
Schedule: Hours between 6a - 8p (shifts up to 8 hours/day)
Hours per week: Varied - Per Diem
Benefits Status: Not Eligible
Department: Community Relations
Beloit Memorial Hospital is seeking a professional, compassionate, and customer-focused Front Desk Receptionist to serve as the first point of contact for patients and visitors, The ideal candidate will create a welcoming environment while providing exceptional customer service, efficiently managing front desk operations. This position plays a vital role in ensuring a positive patient experience by greeting guests, answering inquiries and directing visitors.

• Greet patients, visitors, and vendors in a courteous and professional manner.
• Answer and route incoming telephone calls promptly and appropriately.
• Direct visitors to patient rooms, departments, and hospital services.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Manage visitor sign-in procedures and issue visitor badges as needed.
• Coordinate communication between patients, clinical staff, and other hospital departments.
• Handle patient inquiries and resolve routine concerns professionally.
• Maintain organized reception and waiting areas.
• Perform general administrative duties including filing, scanning, data entry, and record maintenance.
• Assist with departmental projects and other duties as assigned.
• Manages escorts to ensure patient deliveries are completed in a timely fashion
• Completes extra projects as assigned.

Job Requirements

• Minimum of one (1) year of customer service, receptionist, administrative, or healthcare office experience preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and basic computer systems.
• Excellent organizational and multitasking abilities.
• Ability to maintain professionalism in a fast-paced healthcare environment.
• Demonstrated commitment to customer service and patient satisfaction.
• Maintain ethical conduct and keep confidential personal and medical information about patients.
• Must be very flexible in working hours and able to work holidays when needed.
• Able to work different shifts:
• Weekdays 7am - 8pm (2 shifts)
• Weekends 8am - 8pm (2 shifts)

Reporting Relationship: Lead Receptionist, Executive Director of Foundation/Marketing/Community Relations