Receptionist - Clinic - B

Beloit Health System; Town of Turtle (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

Beloit Health System is seeking a Clinic Receptionist to join Beloit Clinic Registration. This frontline role welcomes patients and manages front-desk operations, patient registration, scheduling, and phone communications in a fast-paced healthcare setting.

The ideal candidate is customer-focused, organized, with strong communication and basic computer skills; healthcare experience preferred and HIPAA compliance a must. Shift is 1st, 40 hours/week, schedule 8a–5p.

Qualifications

• High school diploma or equivalent.
• Previous customer service or receptionist experience.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including Microsoft Office.
• Ability to multitask in a busy healthcare environment.
• Attention to detail and organizational skills.
• Ability to handle confidential information with discretion.
• Professional demeanor and positive attitude.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer and direct incoming calls, taking messages as appropriate.
• Schedule, confirm, and reschedule patient appointments.
• Register new and returning patients and update demographic information.
• Verify insurance information and obtain required documentation.
• Collect co-payments, outstanding balances, and other applicable fees.
• Check patients in and out of appointments accurately and efficiently.
• Maintain patient records and ensure documentation is complete and accurate.
• Assist providers and clinic staff with administrative and clerical tasks.
• Manage incoming and outgoing correspondence, including mail, faxes, and electronic communications.
• Maintain confidentiality of patient information and comply with HIPAA regulations.
• Support a clean, organized, and professional reception area.
• Perform other duties as assigned to support clinic operations

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Organizational skills

Discretion and confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Beloit Health System is looking to add a Receptionist to our Team!

• Shift: 1st
• Hours per week: 40
• Schedule:8a - 5:00p
• Benefits Status: Eligible
• Department: Beloit Clinic Registration

The Clinic Receptionist serves as the first point of contact for patients, visitors, and providers. This position is responsible for creating a welcoming environment while managing front-desk operations, patient registration, appointment scheduling, phone communications, and administrative support. The ideal candidate is customer-focused, organized, and committed to delivering exceptional patient experiences in a fast-paced healthcare setting.

• Greet patients and visitors in a friendly, professional, and compassionate manner.
• Answer and direct incoming telephone calls, taking messages as appropriate.
• Schedule, confirm, and reschedule patient appointments.
• Register new and returning patients and update demographic information.
• Verify insurance information and obtain required documentation.
• Collect co-payments, outstanding balances, and other applicable fees.
• Check patients in and out of appointments accurately and efficiently.
• Maintain patient records and ensure documentation is complete and accurate.
• Assist providers and clinic staff with administrative and clerical tasks.
• Manage incoming and outgoing correspondence, including mail, faxes, and electronic communications.
• Maintain confidentiality of patient information and comply with HIPAA regulations.
• Support a clean, organized, and professional reception area.
• Perform other duties as assigned to support clinic operations

JOB REQUIREMENTS

• High school diploma or equivalent.
• Previous customer service, receptionist, or administrative experience.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including experience with Microsoft Office applications.
• Ability to multitask and work effectively in a busy environment.
• Strong attention to detail and organizational skills
• Exceptional customer service and patient relations skills.
• Professional demeanor and positive attitude.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and manage time effectively.
• Excellent organizational and problem-solving abilities.
• Ability to handle sensitive information with discretion and confidentiality.
• Must possess the ability to maintain control and professionalism.

Preferred:

• Previous experience in a healthcare or medical office setting.
• Experience with electronic health records (EHR) systems.
• Knowledge of medical terminology and insurance verification processes.