Receptionist - Clinic - B

Beloit Health System; Beloit (WI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Beloit Health System is seeking a Clinic Receptionist to join Beloit Clinic Registration. The role is the first point of contact for patients and visitors, handling front-desk operations, patient registration, appointment scheduling, phone communications, and basic administrative support.

The ideal candidate will be customer-focused, organized, and capable of delivering a welcoming, efficient experience in a fast-paced healthcare setting, while ensuring confidentiality and HIPAA compliance.

Qualifications

• Experience in customer service or receptionist roles.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and basic computer tasks.
• Ability to multitask and stay organized in a fast-paced setting.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer and direct incoming calls and take messages as needed.
• Schedule, confirm, and reschedule patient appointments.
• Register new and returning patients and update demographics.
• Verify insurance information and obtain required documentation.
• Collect co-pays and other fees at check-in.
• Check patients in and out of appointments accurately.
• Maintain patient records and ensure documentation is complete.
• Assist providers and clinic staff with administrative tasks.
• Manage mail, faxes, and electronic communications.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professional demeanor

Verbal/written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR systems

Job description

Beloit Health System is looking to add a Receptionist to our Team!

• Shift: 1st
• Hours per week: 40
• Schedule: 8a - 5:00p
• Benefits Status: Eligible
• Department: Beloit Clinic Registration

The Clinic Receptionist serves as the first point of contact for patients, visitors, and providers. This position is responsible for creating a welcoming environment while managing front-desk operations, patient registration, appointment scheduling, phone communications, and administrative support. The ideal candidate is customer-focused, organized, and committed to delivering exceptional patient experiences in a fast-paced healthcare setting.

• Greet patients and visitors in a friendly, professional, and compassionate manner.
• Answer and direct incoming telephone calls, taking messages as appropriate.
• Schedule, confirm, and reschedule patient appointments.
• Register new and returning patients and update demographic information.
• Verify insurance information and obtain required documentation.
• Collect co-payments, outstanding balances, and other applicable fees.
• Check patients in and out of appointments accurately and efficiently.
• Maintain patient records and ensure documentation is complete and accurate.
• Assist providers and clinic staff with administrative and clerical tasks.
• Manage incoming and outgoing correspondence, including mail, faxes, and electronic communications.
• Maintain confidentiality of patient information and comply with HIPAA regulations.
• Support a clean, organized, and professional reception area.
• Perform other duties as assigned to support clinic operations

Job Requirements

• High school diploma or equivalent.
• Previous customer service, receptionist, or administrative experience.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including experience with Microsoft Office applications.
• Ability to multitask and work effectively in a busy environment.
• Strong attention to detail and organizational skills
• Exceptional customer service and patient relations skills.
• Professional demeanor and positive attitude.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and manage time effectively.
• Excellent organizational and problem-solving abilities.
• Ability to handle sensitive information with discretion and confidentiality.
• Must possess the ability to maintain control and professionalism.

Preferred

• Previous experience in a healthcare or medical office setting.
• Experience with electronic health records (EHR) systems.
• Knowledge of medical terminology and insurance verification processes.