Guest Experience Front Desk & Operations Associate

Desolation Hotel; South Lake Tahoe (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Desolation Hotel South Lake Tahoe is seeking a friendly Front Desk/Operations Associate to deliver exceptional guest experiences in a stunning lakefront setting. In this role you will handle front desk duties, assist with operations and reporting, and collaborate with housekeeping and other teams to ensure smooth daily operations.

The ideal candidate has 1 year of customer service experience, a high school diploma, strong communication skills, and the ability to stay organized and calm under

Qualifications

• Minimum 1 year of customer service experience preferred.
• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient with computers and office equipment.

Responsibilities

• Greet guests, check-in/out, provide information on services and local attractions.
• Address guest concerns and requests promptly to ensure satisfaction.
• Manage reservations using the property management system.
• Coordinate with housekeeping for room readiness.
• Process payments, balance cash drawers, and prepare daily reports.
• Maintain a clean front desk and liaise with other departments.
• Contribute to compiling key operational metrics and reports.

Skills

Customer service

Communication skills

Team player

Multitasking

Education

High school diploma

Tools

POS system

Reservation software

Microsoft Office

Job description

Desolation Hotel South Lake Tahoe is seeking a friendly Front Desk/Operations Associate to deliver exceptional guest experiences in a stunning lakefront setting. In this role you will handle front desk duties, assist with operations and reporting, and collaborate with housekeeping and other teams to ensure smooth daily operations.

The ideal candidate has 1 year of customer service experience, a high school diploma, strong communication skills, and the ability to stay organized and calm under