Front Desk Operations Associate

Desolation Hotel; South Lake Tahoe (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Desolation Hotel South Lake Tahoe is seeking a friendly Front Desk/Operations Associate to deliver exceptional guest experiences in a stunning lakefront setting. In this role you will handle front desk duties, assist with operations and reporting, and collaborate with housekeeping and other teams to ensure smooth daily operations.

The ideal candidate has 1 year of customer service experience, a high school diploma, strong communication skills, and the ability to stay organized and calm under

Qualifications

• Minimum 1 year of customer service experience preferred.
• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient with computers and office equipment.

Responsibilities

• Greet guests, check-in/out, provide information on services and local attractions.
• Address guest concerns and requests promptly to ensure satisfaction.
• Manage reservations using the property management system.
• Coordinate with housekeeping for room readiness.
• Process payments, balance cash drawers, and prepare daily reports.
• Maintain a clean front desk and liaise with other departments.
• Contribute to compiling key operational metrics and reports.

Skills

Customer service

Communication skills

Team player

Multitasking

Education

High school diploma

Tools

POS system

Reservation software

Microsoft Office

Job description

Front Desk/Operations Associate – Desolation Hotel South Lake Tahoe

Are you passionate about delivering exceptional guest experiences in a stunning location? Desolation Hotel South Lake Tahoe, located in South Lake Tahoe, CA, is seeking a dedicated and friendly Front Desk/Operations Associate to join our team. If you thrive in a dynamic environment and enjoy working collaboratively to create 5-star experiences, we’d love to hear from you!

Responsibilities

As a Front Desk/Operations Associate, you’ll be at the heart of our hotel operations, ensuring every guest feels welcome and cared for. Your primary focus will be guest-facing duties at the front desk, where your warm demeanor and excellent customer service skills will shine. You’ll also assist with management reporting and contribute to the smooth day-to-day operations of our team.

In this role, you will:

• Greet guests warmly, efficiently check them in and out, and provide information about hotel services, amenities, and local attractions.
• Address and resolve guest concerns and special requests promptly to ensure satisfaction.
• Manage and update reservations using the hotel’s property management system.
• Coordinate with housekeeping to ensure room availability and readiness.
• Handle payment transactions, balance cash drawers, and prepare daily reports.
• Maintain a clean and organized front desk area while liaising with other departments to meet guest needs.
• Assist in compiling key operational metrics and reports to support management.

Qualifications

We’re looking for a team player who is organized, adaptable, and committed to delivering exceptional service. The ideal candidate will have:

• At least 1 year of customer service experience (preferred).
• A high school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and office equipment.
• The ability to handle stressful situations with composure and professionalism.

Physical Requirements and Scheduling

This position requires the ability to:

• Stand for up to 8 hours and lift up to 20 pounds.
• Work weekends and holidays as part of a flexible schedule.
• Commit to an average of 30 hours per week.

Why Join Us?

At Desolation Hotel South Lake Tahoe, we pride ourselves on creating memorable experiences for our guests while fostering a collaborative and supportive work environment for our team. If you’re ready to bring your skills and enthusiasm to a role where you’ll make a real impact, we can’t wait to meet you!