Guest Services Host: Front Desk & Concierge

Lakehouse-Hotel-and-Resort-; San Marcos (CA); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical and dental insurance

Vision and life insurance

401(k) matching

Employee discounts

Free greens fees & range balls

Discounts at Lakehouse attractions

Résumé du poste

Lakehouse Resort in California is seeking a Front Office Host to warmly greet guests, manage check-ins, and coordinate special requests with professionalism. You will handle payments, upsell room packages, and support the coffee shop operations while maintaining guest profiles and delivering concierge guidance.

The role requires strong interpersonal skills, reliability to work nights and weekends, and the ability to multitask in a busy front desk environment.

Qualifications

• Professional demeanor and courtesy.
• Ability to work nights, weekends, and holidays.
• Strong guest service and communication skills.

Responsabilités

• Greet guests, check-in using hotel software, provide stay information.
• Manage guest requests, satisfy VIP needs, upsell room packages.
• Handle payments at POS and maintain inventory.
• Assist with coffee shop operations and luggage if needed.
• Deliver concierge services and maintain guest profiles.

Connaissances

Interpersonal skills

Guest greeting

Cash handling

Upselling

Multi-tasking

Team player

Physical ability

Front desk operations

Outils

Hotel software

Description du poste

Lakehouse Resort in California is seeking a Front Office Host to warmly greet guests, manage check-ins, and coordinate special requests with professionalism. You will handle payments, upsell room packages, and support the coffee shop operations while maintaining guest profiles and delivering concierge guidance.

The role requires strong interpersonal skills, reliability to work nights and weekends, and the ability to multitask in a busy front desk environment.