Front Office & Guest Services Executive

Hilton; Oro Valley (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Hirebridge LLC is seeking a Guest Services Manager to oversee the front desk, concierge, bell staff, and night audit to maximize guest satisfaction and hotel profitability. You will supervise staff, coordinate guest registrations, and support revenue management in achieving occupancy and ADR targets.

The role requires supervisory experience in guest services within a hotel setting, strong leadership and communication skills, and the ability to train and develop a team.

Qualifications

• High School diploma or equivalent with supervisory guest services experience.
• Two years’ experience in guest services in medium to large hotels.
• Alcohol awareness certification required.

Responsibilities

• Schedules front desk agents, concierge and bell staff and telephone services, oversees their reviews and development.
• Oversees and participates in guest registration.
• Motivates staff and maintains productive working environment for the hotel.
• Achieves budgeted revenues/expenses and maximizes profitability related to the rooms department.
• Assists revenue management with occupancy and ADR objectives.
• Analyzes reports and communicates information to staff and relevant departments.
• Assembles and interprets financial/operational plans for the rooms department and annual budget.
• Maintains knowledge of hotel amenities, area attractions and transportation.
• Maintains procedures for hotel accounting, credit control and financial transactions.
• Ensures security of monies, guest security and emergency procedures.

Skills

Leadership

Interpersonal skills

Communication

Planning & Organizing

Customer service

Computer skills

Education

High School diploma or equivalent, supervisory experience

Job description

Hirebridge LLC is seeking a Guest Services Manager to oversee the front desk, concierge, bell staff, and night audit to maximize guest satisfaction and hotel profitability. You will supervise staff, coordinate guest registrations, and support revenue management in achieving occupancy and ADR targets.

The role requires supervisory experience in guest services within a hotel setting, strong leadership and communication skills, and the ability to train and develop a team.