Guest Experience & Front Desk Manager

fourseasons; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefits

401(k) Retirement Plan

Training and Development

Complimentary Accommodations

Complimentary Uniform Dry Cleaning

Complimentary Meals

Job summary

Four Seasons Hotel Miami is seeking a Hotel Assistant Manager who shares a passion for excellence and exceptional guest service. You will oversee the Front Desk and concierge services, ensuring a seamless experience for all guests.

The role includes managing staff, conducting evaluations, and interacting directly with guests to resolve any inquiries or complaints. We offer a competitive salary, comprehensive benefits, and excellent training opportunities, along with the chance to develop a

Qualifications

• Proven experience in front office or concierge responsibilities at a luxury hotel.
• Ability to work harmoniously and professionally with colleagues.
• Skills in managing a high-volume environment and utilizing various computer systems.

Responsibilities

• Manage staff at Front Desk, Guest Services, and Concierge.
• Conduct performance evaluations and coordinate arrivals and departures.
• Ensure financial procedures are followed and resolve customer complaints.
• Check guests in and out efficiently and handle guest requests.

Skills

Excellent written and verbal skills

Luxury hotel experience

Knowledge of city activities

Multi-tasking ability

Job description

Four Seasons Hotel Miami is seeking a Hotel Assistant Manager who shares a passion for excellence and exceptional guest service. You will oversee the Front Desk and concierge services, ensuring a seamless experience for all guests.

The role includes managing staff, conducting evaluations, and interacting directly with guests to resolve any inquiries or complaints. We offer a competitive salary, comprehensive benefits, and excellent training opportunities, along with the chance to develop a