Guest Experience & Front Desk Coordinator

Peoria Production Solutions Inc.; Peoria (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO

403B - retirement plan

Long Term Disability

Hospital Indemnity

Legal

Accident Insurance

Critical Illness

Employer paid Life Insurance

Employer paid Short Term Disability

Bonus Opportunities

Job summary

Peoria Production Solutions Inc. is seeking a courteous Front Desk Receptionist to be the first point of contact for customers and ensure a positive experience.

You will manage inquiries, assist with bookings, and support day-to-day operations across multiple PPS systems, contributing to efficient service delivery. Ideal candidates bring strong communication, organizational skills, and a team-oriented mindset.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or a front desk role is required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Experience with Excel and MS Office.

Responsibilities

• Greet customers and visitors in a professional and friendly manner.
• Answer inquiries via phone, email, or in person with accurate information.
• Maintain a clean, organized front desk area.
• Assist customers with issues promptly to ensure satisfaction.
• Collaborate with other departments to ensure smooth service delivery.
• Handle administrative tasks such as filing and data entry.
• Monitor and respond to customer feedback and resolve issues.
• Support with special projects or promotions as needed.
• Process orders and coordinate with shipping.
• Monitor inventory levels for clients and notify when reorders are needed.
• Collaborate with departments to resolve order issues and inform clients.
• Assist with PPS system entries for orders, returns, production, and scrap data.
• Hand-write letters to clients.

Skills

Customer service

Communication

Organization

Multitasking

Calm under pressure

Team player

Flexible hours

Education

High school diploma

Business or hospitality qualification

Tools

Excel

MS Office

Job description

Peoria Production Solutions Inc. is seeking a courteous Front Desk Receptionist to be the first point of contact for customers and ensure a positive experience.

You will manage inquiries, assist with bookings, and support day-to-day operations across multiple PPS systems, contributing to efficient service delivery. Ideal candidates bring strong communication, organizational skills, and a team-oriented mindset.