Front Desk Agent - Flexible Schedule & Growth

Courtyard by Marriott Peoria; Peoria (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Courtyard by Marriott Peoria is seeking a friendly Front Desk Agent to greet guests, manage check-ins, answer inquiries, and ensure a warm, memorable stay. You will be the first and last impression, handling calls, confirming reservations, and guiding guests with a positive, energetic attitude.

We value detail, organization, and teamwork. The role requires a high school diploma or GED, with hospitality experience or related training preferred.

Qualifications

• High School diploma or GED required; Bachelor’s degree or 2 years related experience preferred.
• Strong organizational and communication skills.
• Experience in front desk operations is a plus.

Responsibilities

• Warm Welcome: Greet, check-in guests, issue keys, and assist with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, delivering top‑tier service.
• Attention to Detail: Monitor lobby, maintain front desk records, and process reports and invoices.
• Positive Energy: Maintain a upbeat attitude and contribute to a fun, collaborative team.
• Problem Solving: Listen effectively to resolve guest concerns quickly, face-to-face or by phone.

Skills

Organizational skills

Analytical skills

Attention to detail

Multitasking

Time management

Education

High School diploma or GED; Bachelor’s degree or 2 years related experience preferred

Tools

Reservation systems

Microsoft Office

Job description

Courtyard by Marriott Peoria is seeking a friendly Front Desk Agent to greet guests, manage check-ins, answer inquiries, and ensure a warm, memorable stay. You will be the first and last impression, handling calls, confirming reservations, and guiding guests with a positive, energetic attitude.

We value detail, organization, and teamwork. The role requires a high school diploma or GED, with hospitality experience or related training preferred.