Front Desk Agent Hourly PTO No Benefits

Courtyard by Marriott Peoria; Peoria (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Courtyard by Marriott Peoria is seeking a friendly Front Desk Agent to greet guests, manage check-ins, answer inquiries, and ensure a warm, memorable stay. You will be the first and last impression, handling calls, confirming reservations, and guiding guests with a positive, energetic attitude.

We value detail, organization, and teamwork. The role requires a high school diploma or GED, with hospitality experience or related training preferred.

Qualifications

• High School diploma or GED required; Bachelor’s degree or 2 years related experience preferred.
• Strong organizational and communication skills.
• Experience in front desk operations is a plus.

Responsibilities

• Warm Welcome: Greet, check-in guests, issue keys, and assist with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, delivering top‑tier service.
• Attention to Detail: Monitor lobby, maintain front desk records, and process reports and invoices.
• Positive Energy: Maintain a upbeat attitude and contribute to a fun, collaborative team.
• Problem Solving: Listen effectively to resolve guest concerns quickly, face-to-face or by phone.

Skills

Organizational skills

Analytical skills

Attention to detail

Multitasking

Time management

Education

High School diploma or GED; Bachelor’s degree or 2 years related experience preferred

Tools

Reservation systems

Microsoft Office

Job description

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Courtyard by Marriott Peoria, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location:1928 West War Memorial Drive Peoria, IL 61614

Why Choose Prominence Hospitality

• IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives– We recognize and reward your hard work and dedication.
• Paid Time Off– Enjoy time to rest and recharge.
• Work/Life Balance – Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
• Inclusive & Empowering Culture– We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

• Warm Welcome:Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail:Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

• Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills:Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities:Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality:Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.