Guest Experience Front Desk Coordinator

Jimmy Jazz; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Hughes & Coleman in Nashville is seeking a Front Desk Coordinator to greet visitors, provide information, and ensure a memorable client experience through world-class service.

The role includes answering phones, handling mail, assisting with client sign-ups, and providing broad administrative support across the office environment. It supports a professional team dedicated to client care and firm values.

Qualifications

• High school graduate or equivalent.
• Proficient in Microsoft Office Suite.
• Excellent interpersonal and customer service skills.

Responsibilities

• Greets clients, visitors and guests; determines purpose of visit and directs accordingly.
• Receives mail, documents, packages, and courier deliveries and distributes items.
• Maintains the lobby area and answers, screens, and directs phone calls.
• Processes incoming/outgoing mail and logs insurance checks to case management system.
• Assists in signing up new clients as directed by Intake Department.
• Performs general administrative and clerical support tasks.

Skills

Microsoft Office Suite

Interpersonal skills

Communication skills

Organization & follow-up

Multitasking & deadlines

Trustworthy & respectful

Independent problem solving

Attention to detail

Prioritization

Self-motivation

Education

High school diploma or equivalent

Job description

Hughes & Coleman in Nashville is seeking a Front Desk Coordinator to greet visitors, provide information, and ensure a memorable client experience through world-class service.

The role includes answering phones, handling mail, assisting with client sign-ups, and providing broad administrative support across the office environment. It supports a professional team dedicated to client care and firm values.