Front Desk Coordinator

Jimmy Jazz; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Hughes & Coleman in Nashville is seeking a Front Desk Coordinator to greet visitors, provide information, and ensure a memorable client experience through world-class service.

The role includes answering phones, handling mail, assisting with client sign-ups, and providing broad administrative support across the office environment. It supports a professional team dedicated to client care and firm values.

Qualifications

• High school graduate or equivalent.
• Proficient in Microsoft Office Suite.
• Excellent interpersonal and customer service skills.

Responsibilities

• Greets clients, visitors and guests; determines purpose of visit and directs accordingly.
• Receives mail, documents, packages, and courier deliveries and distributes items.
• Maintains the lobby area and answers, screens, and directs phone calls.
• Processes incoming/outgoing mail and logs insurance checks to case management system.
• Assists in signing up new clients as directed by Intake Department.
• Performs general administrative and clerical support tasks.

Skills

Microsoft Office Suite

Interpersonal skills

Communication skills

Organization & follow-up

Multitasking & deadlines

Trustworthy & respectful

Independent problem solving

Attention to detail

Prioritization

Self-motivation

Education

High school diploma or equivalent

Job description

• Location 446 James Robertson Pkwy,Ste 100,Nashville, TN, 37219,United States
• Job Category Front Desk, Receptionist, Customer Service
• Employee Type Full-Time Non-Exempt
• Travel 15%

Job Summary:

The Front Desk Coordinator (FDC) greets, assists, and provides direction and information to clients, visitors, and other guests of the Firm. The FDC represents the Firm professionally and with a positive attitude. The Front Desk Coordinator provides the client with a memorable experience through world-class customer service.

Leadership Responsibilities:

• Demonstrates personal accountability
• Contributes towards the success of others
• Upholds the Firm's Core Values: We Care, Humble Excellence, Collaborative Attitude, Challenge Acceptance
• Unlocks the front door in the morning and locks the office at the end of each day
• Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts him or her to the appropriate location.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Maintains the lobby area
• Answers, screens, and directs phone calls to staff; answers all rollover calls
• Processes all incoming mail and deliveries
• Logs in all insurance checks to the case management system
• Processes outgoing office mail daily and handles UPS packages
• Assists in signing up new clients as directed by the Intake Department
• May be responsible for office petty cash and credit cards, as well as monthly reporting
• Documents all new sign-up packets and distributes accordingly
• Performs administrative and clerical support tasks.

Required Skills/Abilities:

• Proficient in Microsoft Office Suite or similar software
• Excellent interpersonal and customer service skills.
• Ability to communicate effectively orally and in writing
• Highly organized with excellent follow up skills
• Ability to multitask and meet multiple deadlines simultaneously
• Respectful and provides a trustworthy source for clients, vendors, and coworkers
• Ability to work independently and to identify and solve problems
• Strong attention to detail and accuracy
• Ability to organize and prioritize work
• Self-motivated and driven to begin and complete tasks

Education and Experience:

• High school graduate or equivalent

Physical Demands, Work Environment, and Other Requirements:

• Valid Driver's License, favorable driving record
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds

The above statements describe the general nature and level of work performed by team members assigned to this job, with or without reasonable accommodation. These statements are not intended to be an exhaustive list ...

At Hughes & Coleman, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Team Members, our products, and our community. The Firm is proud to be an equal opportunity workplace.