Guest Experience & Front Desk Coordinator

Floyd's 99 Barbershop; Irvine (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Irvine, CA is seeking a full-time Front Desk Receptionist to keep our busy shop running smoothly. You will greet clients, answer phones, schedule appointments, and provide cost estimates while upselling services when appropriate.

Ideal candidates have 2+ years of customer service experience in fast-paced environments, excellent communication skills, and a team-focused mindset. A flexible schedule including evenings and weekends is required to support our nationwide,

Qualifications

• 2+ years of customer service in retail, hospitality, or beauty.
• Ability to work in a fast-paced environment.
• Strong communication over phone and in person.
• Flexible schedule including nights and weekends.
• Commitment to helping others and teamwork.
• Maintain confidentiality.

Responsibilities

• Answer phone calls and respond to questions from clients.
• Inform customers about services and offerings and upsell when appropriate.
• Schedule appointments and provide cost estimates.
• Assist with staff messages and general cleaning tasks.

Skills

Customer service

Phone etiquette

Team collaboration

Confidentiality

Time management

Organizational skills

Job description

Floyd's 99 Barbershop in Irvine, CA is seeking a full-time Front Desk Receptionist to keep our busy shop running smoothly. You will greet clients, answer phones, schedule appointments, and provide cost estimates while upselling services when appropriate.

Ideal candidates have 2+ years of customer service experience in fast-paced environments, excellent communication skills, and a team-focused mindset. A flexible schedule including evenings and weekends is required to support our nationwide,