Guest Experience Front Desk Coordinator

Equity LifeStyle Properties, Inc.

Cedar Point (IL)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations, holidays, and sick pay

Job summary

Equity LifeStyle Properties, Inc. is hiring for an Administrative Assistant in Cedar Point to deliver exceptional front desk service for guests and residents. You will be the first point of contact, answering inquiries in person and by phone, and supporting smooth property operations.

The role emphasizes strong customer service, organizational skills, and reliable system literacy, with opportunities to contribute to a positive guest and resident experience across our resort communities.

Qualifications

High school diploma or equivalent experience.
1+ year of customer service experience.
Strong organizational skills and meticulous attention to detail.
Computer literacy and the ability to learn new systems.

Responsibilities

Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
Process payments and deposits.
Run reports and submit maintenance request forms to ensure office efficiency.
Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
Prioritize customer satisfaction, address conflicts and solve problems promptly.