Guest Experience Specialist - Front Desk

Equity LifeStyle Properties; Cape Coral (FL); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Equity LifeStyle Properties in Cape Coral, FL is hiring a Front Desk Clerk to deliver exceptional guest and resident experiences. You will be the first point of contact, answering questions in person and over the phone, and supporting smooth daily operations.

The ideal candidate has at least 1 year of customer service experience, strong organizational skills, and the ability to learn new computer systems. This full-time role emphasizes a friendly, professional service culture at our resort

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and ability to learn new systems.

Responsibilities

• Act as the property liaison, providing guests and residents with information in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to improve office efficiency.
• Collaborate with the Property Manager and communicate frequently to address inquiries promptly and professionally.
• Prioritize customer satisfaction and resolve conflicts promptly.

Skills

Customer service

Organizational skills

Attention to detail

Computer literacy

Education

High school diploma

Job description

Equity LifeStyle Properties in Cape Coral, FL is hiring a Front Desk Clerk to deliver exceptional guest and resident experiences. You will be the first point of contact, answering questions in person and over the phone, and supporting smooth daily operations.

The ideal candidate has at least 1 year of customer service experience, strong organizational skills, and the ability to learn new computer systems. This full-time role emphasizes a friendly, professional service culture at our resort