Upscale Hotel Front Desk Associate

Choice Hotels International, Inc.; Chicago (IL); On-site; USD 26,000 - 37,000; Part time

Job summary

Choice Hotels International, Inc. in Chicago is seeking a Front Office Representative to deliver superior guest service in a fast-paced hotel setting.

This hourly role pays $23.00 per hour and focuses on check-in/check-out, guest inquiries, and contributing to a seamless arrival experience. You will greet guests, process registrations, maintain knowledge of local attractions, and collaborate with other departments to fulfill guest requests.

Qualifications

• Strong customer service experience required.
• Previous hotel experience preferred.
• Ability to maintain a positive and professional attitude when handling all situations.
• Solid computer skills.
• Ability to push/pull up to 30lbs.
• Ability to work a flexible schedule, including mornings, afternoons, nights and weekends.
• Excellent communication skills.
• Must possess a strong team spirit.
• Opera experience preferred.

Responsibilities

• Receives and processes incoming guests.
• Ensures a delightful, seamless arrival and departure for our guests.
• Greets guest and processes hotel registration and other transactions.
• Keeps current on hotel accommodations, services and local attractions.
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
• Records resolutions to guest complaints on the Make it Right log.
• Works with other departments as appropriate to arrange for services requested by the guest.
• Prepares end of shift summaries and communications for management and other shifts.
• Encourages day-to-day upsell of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program.
• Mlates reservations in accordance with hotel’s yield management practices.
• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.

Skills

Customer service

Communication

Computer skills

Team player

Flexibility

Hospitality exp

Tools

Opera PMS

Job description

Choice Hotels International, Inc. in Chicago is seeking a Front Office Representative to deliver superior guest service in a fast-paced hotel setting.

This hourly role pays $23.00 per hour and focuses on check-in/check-out, guest inquiries, and contributing to a seamless arrival experience. You will greet guests, process registrations, maintain knowledge of local attractions, and collaborate with other departments to fulfill guest requests.