Guest Experience & Front Desk Associate (Part-Time)

Extended-Stay-Hotel; Kissimmee (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

ESA Management, LLC in Kissimmee, Florida is seeking a friendly Guest Services Representative (part-time) to welcome guests, manage arrivals and departures, handle phone inquiries, and process payments in line with company procedures.

The role emphasizes delivering exceptional guest experiences, following Make it Right service standards, keeping the front desk organized, and supporting breakfast service and other front desk duties as needed.

Qualifications

• English is required to interact with guests and vendors.
• Experience using a property management system is preferred.
• High school diploma or GED or equivalent.
• Willingness to assist across hotel operations.

Responsibilities

• Assist guests with check-in/check-out and reservations.
• Answer phones and collect payments following procedures.
• Maintain front desk area and report safety issues.
• Support breakfast setup and general hotel cleanliness.
• Resolve guest issues using Make it Right principles.

Skills

English proficiency

PMS experience

Cash handling

Customer service

Education

High school diploma or GED

Tools

Property management system (PMS)

Job description

ESA Management, LLC in Kissimmee, Florida is seeking a friendly Guest Services Representative (part-time) to welcome guests, manage arrivals and departures, handle phone inquiries, and process payments in line with company procedures.

The role emphasizes delivering exceptional guest experiences, following Make it Right service standards, keeping the front desk organized, and supporting breakfast service and other front desk duties as needed.