Guest Experience Front Desk Associate

OTO Development; Palo Alto (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Job summary

OTO Development is seeking a Front Desk Associate in Palo Alto to warmly welcome guests, manage check-in/check-out, and maintain accurate payments. You will operate the reservation system and assist guests throughout their stay, ensuring a seamless, high-quality experience.

The role emphasizes excellent communication, teamwork, and a proactive attitude to anticipate guest needs and deliver exceptional service in a fast-paced hotel setting.

Qualifications

• Strong communication skills.
• Customer-focused approach to guest service.
• Ability to work well in a team.
• Physical capability to stand and move around the lobby.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Operate the hotel’s reservation system and other computer programs for smooth workflow.
• Handle all financial matters securely and accurately.
• Anticipate guest needs and enhance their experience.
• Collaborate with team members to maintain a hospitable environment.

Skills

Guest services

Teamwork

Communication skills

Problem solving

Tools

Reservation system

Job description

OTO Development is seeking a Front Desk Associate in Palo Alto to warmly welcome guests, manage check-in/check-out, and maintain accurate payments. You will operate the reservation system and assist guests throughout their stay, ensuring a seamless, high-quality experience.

The role emphasizes excellent communication, teamwork, and a proactive attitude to anticipate guest needs and deliver exceptional service in a fast-paced hotel setting.