Front Desk Associate

OTO Development; Palo Alto (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Job summary

OTO Development is seeking a Front Desk Associate in Palo Alto to warmly welcome guests, manage check-in/check-out, and maintain accurate payments. You will operate the reservation system and assist guests throughout their stay, ensuring a seamless, high-quality experience.

The role emphasizes excellent communication, teamwork, and a proactive attitude to anticipate guest needs and deliver exceptional service in a fast-paced hotel setting.

Qualifications

• Strong communication skills.
• Customer-focused approach to guest service.
• Ability to work well in a team.
• Physical capability to stand and move around the lobby.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Operate the hotel’s reservation system and other computer programs for smooth workflow.
• Handle all financial matters securely and accurately.
• Anticipate guest needs and enhance their experience.
• Collaborate with team members to maintain a hospitable environment.

Skills

Guest services

Teamwork

Communication skills

Problem solving

Tools

Reservation system

Job description

Front Desk Associate

We are pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoy working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager