Front Desk Agent 3pm11pm

Fairfield Inn Nashville; Nashville (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Job summary

Fairfield Inn Nashville is seeking a reliable, customer-focused Front Desk Agent to join our team. This position requires punctuality, professionalism, and the ability to work in a fast-paced hospitality environment.

Responsibilities include greeting guests, checking in/out, handling reservations, processing payments, answering questions about local attractions, and maintaining accurate records.

Qualifications

• Friendly, customer-focused attitude.
• Excellent communication and interpersonal skills.
• Flexibility to work evenings and weekends.

Responsibilities

• Greet, register and assign rooms to guests.
• Maintain accurate front desk cash drawers, room sales and folio transactions.
• Transmit and receive telephone messages; answer inquiries about hotel services and local attractions.
• Process reservations and room charges; post charges to guest accounts.
• Check guests in and out, issue room keys and provide escort instructions.
• Maintain neat and organized work area and restock supplies as needed.
• Deliver services to guests and assist with transportation or entertainment bookings.

Skills

Customer service

Multitasking

Punctuality

Communication

Teamwork

Job description

Benefits:

• Employee discounts
• Opportunity for advancement
• Paid time off

Fairfield Inn & Suites is seeking a reliable, dependable, and customer-focused Front Desk Agent to join our team.

We are looking for a serious candidate who has a flexible schedule and is committed to providing outstanding guest service. This position requires someone who is punctual, professional, and able to work in a fast-paced hospitality environment.

Position Details:

• Shift: 3:00 PM – 11:00 PM
• Flexible availability is required, including weekends and holidays as needed.
• Excellent customer service and communication skills.
• Ability to multitask and work well independently and as part of a team.
• Hotel experience is a plus, but we are willing to train the right candidate with a positive attitude and strong work ethic.

Responsibilities

• Maintain accurate front desk cash drawers, room sales, and accurate folio transactions
• Greet, register, and assign rooms to guests
• Issue room key and escort instructions
• Transmit telephone messages
• Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment
• Keep records of room availability and guests' accounts
• Compute bills, collect payments, and make change for guests
• Make and confirm reservations
• Post charges such as room, sundry items, fax, copy or telephone
• Make restaurant, transportation, or entertainment reservations, and arrange for tours
• Deposit guests' valuables in safe deposit box
• Answer telephone calls promptly and politely in accordance with hotel policies
• Restock coffee station as needed
• Restock work area - maintain neat and organized work area
• Deliver supplies to guests as needed