Front Desk Associate

Seva Hospitality; Olde West Chester (OH); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Hotel discounts

Flexible scheduling

Career growth

Team culture

Job summary

Seva Hospitality is seeking a Front Desk Associate for its Holiday Inn property in Olde West Chester, Ohio. You will greet guests, check them in, and set a welcoming tone for their stay.

We offer 1st and 2nd shifts on a part-time or full-time basis, with pay between $13 and $16 per hour. Candidates should have strong customer service, multitasking, and basic computer skills; PMS experience is a plus.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency (email/internet).
• Flexibility to work evenings, weekends, and select holidays.
• Prior front desk or hospitality experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus.

Responsibilities

• Welcome and check in guests with a friendly, professional tone.
• Manage reservations, modifications, cancellations in the PMS.
• Answer calls and respond to inquiries with warmth.
• Promote and enroll guests in hotel rewards programs.
• Balance daily accounts and perform end-of-shift reconciliation.
• Assist sales and revenue with group blocks and upselling.
• Maintain a clean, welcoming front desk area.

Skills

Customer service

Communication

Multitasking

Punctuality

Tools

PMS

Job description

At Holiday Inn, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Front Desk Associate to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $13-16 per hour
• Part-Time and Full-Time available
• 1st Shift (7 AM - 3 PM) and 2nd Shift (3 PM - 11 PM) available

Benefits

• Employee hotel discounts across Seva Hospitality and IHG properties
• Flexible scheduling — full-time and part-time available across 1st and 2nd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth
• Promote and enroll guests in hotel rewards programs
• Resolve guest concerns promptly and creatively, escalating to management when appropriateBalance daily accounts and perform end-of-shift financial reconciliation
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
• Maintain a clean, organized, and welcoming front desk area at all times

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.