Guest Experience Front Desk Associate

MGM Resorts; National Harbor (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Free meals

Free parking

Healthcare benefits

Discounts with partners

Job summary

MGM Resorts National Harbor is seeking a Front Desk Clerk to warmly greet guests, manage the reception area, handle calls, and assist with check‑in/check‑out processes. You will balance cash, process payments, and help guests with special requests to ensure a memorable stay.

Ideal candidates have cash handling or front desk experience, a high school diploma or GED, and a customer‑centric attitude to deliver the MGM SHOW experience at National Harbor.

Qualifications

• Requires high school diploma or GED.
• Prior cash handling experience preferred.
• Prior front desk or guest service experience preferred.

Responsibilities

• Greet guests and manage the reception area.
• Handle calls and basic administrative tasks.
• Assist guests with check-in/check-out and special requests.
• Process payments and balance cash transactions accurately.
• Promote MGM Rewards enrollment where appropriate.

Skills

Cash handling

Guest service

Front desk

Education

High school diploma

Job description

MGM Resorts National Harbor is seeking a Front Desk Clerk to warmly greet guests, manage the reception area, handle calls, and assist with check‑in/check‑out processes. You will balance cash, process payments, and help guests with special requests to ensure a memorable stay.

Ideal candidates have cash handling or front desk experience, a high school diploma or GED, and a customer‑centric attitude to deliver the MGM SHOW experience at National Harbor.