Front Desk Experience Host - WOW Guest Moments

MGM Resorts International; Las Vegas (NV); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail and娱乐

Job summary

MGM Resorts International in Las Vegas is hiring a Front Desk Clerk for Excalibur to warmly welcome guests and manage check‑ins/outs, balancing cash and promoting M life benefits. You will coordinate with housekeeping and other departments to ensure a seamless guest experience, while maintaining security and confidentiality.

The position starts at $21.31 per hour with varied shifts, including weekends and holidays, and requires at least a High School Diploma or GED and being 18 years or older.

Qualifications

• Must be at minimum 18 years of age
• High School Diploma or GED required
• Work varied shifts, to include weekends and holidays required

Responsibilities

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

Job description

MGM Resorts International in Las Vegas is hiring a Front Desk Clerk for Excalibur to warmly welcome guests and manage check‑ins/outs, balancing cash and promoting M life benefits. You will coordinate with housekeeping and other departments to ensure a seamless guest experience, while maintaining security and confidentiality.

The position starts at $21.31 per hour with varied shifts, including weekends and holidays, and requires at least a High School Diploma or GED and being 18 years or older.