Guest Services Concierge — Front Desk

MGM Resorts International; Northern (KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee dining room meals

Discounts on hotel and entertainment

Healthcare benefits

Free parking

Job summary

MGM Resorts International in National Harbor seeks a Front Desk Clerk to deliver exceptional guest service while managing reception duties, guest check-ins, and resolving complaints.

The ideal candidate is at least 18 years old with a high school diploma, and should have cash handling and customer service experience. The role comes with a pay rate of $19.28, numerous benefits, and professional development opportunities.

Qualifications

• Must be at least 18 years of age.
• Prior cash handling experience preferred.
• Prior front desk or face-to-face guest service experience preferred.

Responsibilities

• Welcome guests and handle check-ins and check-outs.
• Manage cash and credit transactions responsibly.
• Collaborate with departments to meet guest needs.

Skills

Cash handling experience

Customer service experience

Team player

Education

High school diploma or GED

Job description

MGM Resorts International in National Harbor seeks a Front Desk Clerk to deliver exceptional guest service while managing reception duties, guest check-ins, and resolving complaints.

The ideal candidate is at least 18 years old with a high school diploma, and should have cash handling and customer service experience. The role comes with a pay rate of $19.28, numerous benefits, and professional development opportunities.