Front Desk Guest Experience Concierge

MGM Resorts; Nevada (IA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, F&B, retail & entertainment-dis

Discounts with company partners

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Job summary

MGM Resorts International in Las Vegas seeks a Front Desk Clerk at Mandalay Bay to warmly welcome guests and ensure a smooth check-in and check-out experience, addressing guest needs and concerns with professionalism.

You will handle billing, coordinate with other departments, promote MGM Rewards, and maintain security and accuracy in cash handling while balancing transactions and supporting guest satisfaction.

Qualifications

• Must be a minimum of 18 years of age.
• High School Diploma or GED required.
• Work varied shifts, to include weekends and holidays required.

Responsibilities

• Welcome guests to the property and MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics.
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs.
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and balance all cash and cash equivalent transactions using property cash handling procedures.
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish.
• Perform other job-related duties as requested.

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas seeks a Front Desk Clerk at Mandalay Bay to warmly welcome guests and ensure a smooth check-in and check-out experience, addressing guest needs and concerns with professionalism.

You will handle billing, coordinate with other departments, promote MGM Rewards, and maintain security and accuracy in cash handling while balancing transactions and supporting guest satisfaction.