Luxury Front Desk Agent — Create WOW Guest Experiences

MGM Resorts International; Las Vegas (NV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off-shift

Health & Income Protection benefits

Professional development opportunities

Wellness incentive programs

Employee discounts on hotel/FOOD/ret

Job summary

MGM Resorts International in Las Vegas seeks a Front Desk Representative to create a warm, memorable first impression for guests in a luxury resort environment. You’ll handle arrivals, departures, reservations, and special requests, delivering personalized service and promoting MGM Rewards.

The ideal candidate is 18+, has a High School Diploma or GED, and brings 1 year of guest-facing service plus 6 months of cash handling experience.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED or equivalent.
• One year of prior guest-facing customer service experience preferred.
• Six months of prior cash handling experience preferred.
• Exceptional customer service and interpersonal skills.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Welcome guests to the property with memorable service and resolve concerns per SH0W basics.
• Manage guest check-ins, check-outs, walk-ins, and arrivals/departures smoothly.
• Enhance guest experience with room upgrades when available and promote MGM Rewards.
• Partner with Housekeeping and other departments to meet guest expectations.
• Process payments, post charges, handle cash/credit, and balance transactions.

Skills

Customer service

Cash handling

Interpersonal skills

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas seeks a Front Desk Representative to create a warm, memorable first impression for guests in a luxury resort environment. You’ll handle arrivals, departures, reservations, and special requests, delivering personalized service and promoting MGM Rewards.

The ideal candidate is 18+, has a High School Diploma or GED, and brings 1 year of guest-facing service plus 6 months of cash handling experience.