Guest Experience Front Desk Associate

Hyatt Hotels Corporation; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dream South Beach is seeking a Front Office Associate/Front Desk Agent to join the team. Front Office Associates/Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions.

This highly visible role enables casual conversation and directly impacts the guest experience. You’ll be the face of Hyatt as a Front Office Associate, assisting guests with check-in/out, answering inquiries, and promoting hotel offerings.

Qualifications

• Customer-focused approach in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Ability to work overnight shifts.

Responsibilities

• Greet guests and check them in/out.
• Explain hotel services and promotions.
• Process payments and respond to guest inquiries.

Skills

Customer service orientation

Verbal and written communication

Stamina

Overnight shifts

Job description

Dream South Beach is seeking a Front Office Associate/Front Desk Agent to join the team. Front Office Associates/Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions.

This highly visible role enables casual conversation and directly impacts the guest experience. You’ll be the face of Hyatt as a Front Office Associate, assisting guests with check-in/out, answering inquiries, and promoting hotel offerings.