Front Desk & Guest Experience Supervisor

Blue Chip Casino Hotel Spa; Michigan City (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Front Desk Supervisor to lead hotel front office and retail operations, interview and train staff, and ensure a high level of guest satisfaction. You will manage payroll, monitor billing and inventory, and implement system changes to improve service delivery.

The role requires strong cash handling, flawless guest service, and the ability to operate LMS, CMS, RMS and POS systems while maintaining compliance with company policies and security standards.

Qualifications

• Ability to add, subtract and audit accounts.
• Handle money accurately following established procedures.
• Operate LMS, CMS, RMS computer systems and read information from screen.
• Possess knowledge of credit card transactions using electronic draft systems.

Responsibilities

• Interview, hire, train, discipline, schedule and evaluate team members. Review and approve payroll.
• Supervise hourly team members in hotel front office and retail areas.
• Communicate with team, guests, and management to achieve high guest satisfaction.
• Adequately resolve guest complaints.
• Oversee implementation of changes to systems, operation and policy.
• Must be able to perform clerk functions in hotel and retail.
• Review, audit and maintain billing system, equipment and supplies.
• Ensure items are properly tagged for retail and shipments documented.
• Develop and implement promotional programs for turnover and increased sales.

Skills

Cash handling

Guest service

Team supervision

Payroll review

Verbal communication

Tools

LMS

CMS

RMS

POS system

Job description

Boyd Gaming Corporation is seeking a Front Desk Supervisor to lead hotel front office and retail operations, interview and train staff, and ensure a high level of guest satisfaction. You will manage payroll, monitor billing and inventory, and implement system changes to improve service delivery.

The role requires strong cash handling, flawless guest service, and the ability to operate LMS, CMS, RMS and POS systems while maintaining compliance with company policies and security standards.