Guest Experience Front Desk Associate

Augustine Institute Inc; Florissant (MO); On-site; USD 21,000 - 29,000; Part time

Job summary

The Augustine Institute Inc in Florissant, MO is seeking a part-time Front Desk Agent to warmly welcome guests and represent the Institute as their first point of contact.

You will manage front desk duties, assist guests with inquiries, handle luggage, and support security coordination while maintaining a professional business casual appearance. Shifts include weekends and some weekday evenings, with flexibility to assist other departments as needed.

Responsibilities

• Represent the Augustine Institute and be the face of the Institution for arriving guests.
• Provide guests with a warm welcome to their temporary home away from home and a proper send off before they leave.
• Navigate OPERA Cloud and become familiar with the system.
• Organize key packets for arrivals.
• Complete Front Desk checklist for corresponding shift.
• Assist in projects assigned by supervision.
• Answer questions guests may have (concierge).
• Assist visitors at the front desk.
• Store luggage when needed.
• Gift Shop retail tracking.
• Communicate with security for overnight coverage at the desk.
• Dress in Business Casual and remain composed during high-stress moments.
• Be attentive to happenings in the lobby and around the front desk.
• Uphold a positive attitude and hospitality.

Job description

The Augustine Institute Inc in Florissant, MO is seeking a part-time Front Desk Agent to warmly welcome guests and represent the Institute as their first point of contact.

You will manage front desk duties, assist guests with inquiries, handle luggage, and support security coordination while maintaining a professional business casual appearance. Shifts include weekends and some weekday evenings, with flexibility to assist other departments as needed.