Guest Experience Front Desk Associate

Merlin Entertainments; Carlsbad (CA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Free Merlin tickets

30% discount in Merlin shops/resta

Job summary

Merlin Entertainments is seeking a Front Desk Agent at Legoland California in Carlsbad. Greet guests, check in/out, handle payments and inquiries with a friendly, professional demeanor.

Must be able to multitask in a fast-paced resort environment and communicate effectively in English; Spanish skills preferred. Responsibilities include delivering exceptional guest service, coordinating with departments, and supporting emergency response when needed.

Qualifications

• 1–3 years of hotel front desk experience preferred.
• Experience with OPERA property management system or equivalent preferred.
• Must be able to speak English clearly and fluently.
• Spanish language skills preferred.
• Provide excellent customer service and maintain a professional demeanor.
• Strong guest service skills and conflict resolution abilities.
• Ability to multitask and meet deadlines.

Responsibilities

• Check guests in, ensuring proper credit is received and information is accurate.
• Maintain and improve guest experience quality.
• Process all payments according to hotel requirements.
• Provide information and assistance to all guests and visitors.
• Handle reservations, changes, cancellations and inquiries.
• Handle PBX calls and assist with outbound calls.
• Assist with emergencies by coordinating with designated personnel.
• Support guest services, safety, housekeeping and engineering teams.
• Maintain guest confidentiality and multitask effectively.

Skills

Front desk experience

OPERA PMS

English fluency

Spanish fluency

Customer service

Conflict resolution

Leadership

Job description

Merlin Entertainments is seeking a Front Desk Agent at Legoland California in Carlsbad. Greet guests, check in/out, handle payments and inquiries with a friendly, professional demeanor.

Must be able to multitask in a fast-paced resort environment and communicate effectively in English; Spanish skills preferred. Responsibilities include delivering exceptional guest service, coordinating with departments, and supporting emergency response when needed.