LEGOLAND CA Hotel Front Desk Host- Part Time

LEGOLAND Parks; Carlsbad (CA); On-site; Confidential; Full time

Benefits offered by this job

Freetickets to Merlin attractions

30% discount in retail shops and餐厅

Job summary

LEGOLAND Parks in Carlsbad, CA seeks Front Desk Agents to welcome guests, assist with check-in/out, and answer inquiries, ensuring outstanding guest service and smooth operations.

Ideal candidates have 1–3 years of hotel front desk experience, familiarity with OPERA PMS, and strong English communication skills; Spanish fluency is a plus. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 1–3 years of hotel front desk experience preferred.
• Preferred candidate will have OPERA property management system experience.
• Must be able to speak English clearly and fluently.
• Preferred candidate will have ability to speak Spanish fluently.
• Provide excellent customer service and maintain a professional demeanor.
• Ability to communicate effectively, handle conflict, and lead initiatives.
• Able to stand for long periods and work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Check guests in, ensuring proper credit is received and accurate information is provided.
• Maintain and improve the quality of the guest experience.
• Process all payments according to hotel requirements.
• Provide information and assistance to all guests and visitors.
• Handle guest room reservations, changes, cancellations and information.
• Answer calls and assist with outgoing calls via PBX.

Skills

Hotel front desk experience

OPERA PMS

English fluency

Spanish fluency

Customer service

Communication skills

Multitasking

Job description

What you'll bring to the team

Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

Key Objectives

• Welcome guests into the resort with a genuine warm welcome.
• Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
• Ability to work under pressure and in a fast environment.
• Works effectively in a team environment.

Essential Functions

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
• Maintain and improve the quality of the guest experience
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and visitors
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
• Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
• Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
• Assist guest services, safety services, housekeeping, and engineering team
• Maintain confidentiality of all guests
• Must be able to multitask and prioritize departmental functions to meet deadlines

Qualifications & Experience

• 1 – 3 years of Hotel front desk experience preferred.
• Preferred candidate will have experience in OPERA property management system or equivalent.
• Must be able to speak the English language clearly and fluently.
• Preferred candidate will have the ability to speak Spanish fluently.
• Provide excellent customer service and maintain a professional demeanour.
• Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
• Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.

Physical Requirements

• Sitting: None (0%)
• Standing: Constantly (67-100%)
• Walking: Occasionally (1 – 33%)
• Lifts & Carries Up to 10 pounds: Occasionally (1-33%)
• Twisting: Occasionally (1-33%)
• Bending: Occasionally (1-33%)
• Squatting/Kneeling/Crawling/Climbing: Occasionally (1-33%)
• Pulling: None (0%)
• Wrist Deviation (Sideto Side): Occasionally (1 – 33%)
• Hand/Write Repetitions (Up and Down): None (0%)
• Reaching: Occasionally (1-33%)
• Grasping: Simple < 50 Pounds
• Manual Dexterity/Strength (Gross Motor): Light-Moderate Strength
• Manual Dexterity/Strength (Fine Motor): Light-Moderate Strength
• Pushing: None (0%)

Visual Requirements

• Other: Depth perception, distance vision, ability to focus

Working Conditions

• Temperature: Between 16 and 95 degrees
• Crawl Space/Cramped Position Exposed: < 1 hour a day
• Personal Protective Equipment (Respiratory Mask etc.): None (0%)
• Driving: None (0%)
• Nose (Loud/Repetitive, < 85 Decibels Per OSHA Standard): Occasional (1 – 33%)

The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Benefits

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, freetickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [e-mail]

Pay Range

Compensation between USD $19.50/Hr.-USD $19.50/Hr.