LEGOLAND CA Hotel Front Desk Host- Full Time

Merlin Entertainments; Carlsbad (CA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Free Merlin tickets

30% discount in Merlin shops/resta

Job summary

Merlin Entertainments is seeking a Front Desk Agent at Legoland California in Carlsbad. Greet guests, check in/out, handle payments and inquiries with a friendly, professional demeanor.

Must be able to multitask in a fast-paced resort environment and communicate effectively in English; Spanish skills preferred. Responsibilities include delivering exceptional guest service, coordinating with departments, and supporting emergency response when needed.

Qualifications

• 1–3 years of hotel front desk experience preferred.
• Experience with OPERA property management system or equivalent preferred.
• Must be able to speak English clearly and fluently.
• Spanish language skills preferred.
• Provide excellent customer service and maintain a professional demeanor.
• Strong guest service skills and conflict resolution abilities.
• Ability to multitask and meet deadlines.

Responsibilities

• Check guests in, ensuring proper credit is received and information is accurate.
• Maintain and improve guest experience quality.
• Process all payments according to hotel requirements.
• Provide information and assistance to all guests and visitors.
• Handle reservations, changes, cancellations and inquiries.
• Handle PBX calls and assist with outbound calls.
• Assist with emergencies by coordinating with designated personnel.
• Support guest services, safety, housekeeping and engineering teams.
• Maintain guest confidentiality and multitask effectively.

Skills

Front desk experience

OPERA PMS

English fluency

Spanish fluency

Customer service

Conflict resolution

Leadership

Job description

• Firm: > 50 pounds
• Constant (67-100%)

Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

Key Objectives

• Welcome guests into the resort with a genuine warm welcome.
• Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
• Ability to work under pressure and in a fast environment.
• Works effectively in a team environment.

Main Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
• Maintain and improve the quality of the guest experience
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and visitors
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
• Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
• Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
• Assist guest services, safety services, housekeeping, and engineering team
• Maintain confidentiality of all guests
• Must be able to multitask and prioritize departmental functions to meet deadlines

Qualifications & Experience

• 1 – 3 years of Hotel front desk experience preferred.
• Preferred candidate will have experience in OPERA property management system or equivalent.
• Must be able to speak the English language clearly and fluently.
• Preferred candidate will have the ability to speak Spanish fluently.
• Provide excellent customer service and maintain a professional demeanour.
• Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
• Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.

Physical Requirements

• Sitting:
• None (0%)
• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)
• Wrist Deviation (Side to Side):
• None (0%)
• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)
• Standing:
• None (0%)
• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)
• Hand/Wrist Repetitions (Up and Down):
• None (0%)
• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)
• Walking
• None (0%)
• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)
• Reaching:
• None (0%)
• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)
• Lifts and Carries: Frequency:
• Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant
• 25 to 34 pounds None Occasionally Frequently Constant
• 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant
• 75 to 100 pounds None Occasionally Frequently Constant
• Over 100 pounds None Occasionally Frequently Constant
• Lifts Overhead: Frequency:
• Up to 10 pounds None Occasionally Frequently Constant
• 11 to 24 pounds None Occasionally Frequently Constant
• 25 to 34 pounds None Occasionally Frequently Constant
• 35 to 50 pounds None Occasionally Frequently Constant
• 51 to 74 pounds None Occasionally Frequently Constant
• 75 to 100 pounds None Occasionally Frequently Constant
• Over 100 pounds None Occasionally Frequently Constant
• Twisting:
• None (0%)
• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)
• Grasping:
• Simple:
• Firm: > 50 pounds
• Bending:
• None (0%)
• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)
• Manual Dexterity/Strength:
• Gross motor, light-moderate strength
• Gross motor, moderate - heavy strength
• Fine motor, light-moderate strength
• Fine motor, moderate - heavy strength
• Squatting/Kneeling/Crawling/

Climbing

• None (0%)
• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)
• Pushing:
• None (0%)
• Occasionally (1-33%) _ lbs
• Frequently (34-66%) _ __lbs
• Constantly (67-100%) _______lbs
• Pulling:
• None (0%)
• Occasionally (1-33%) _ lbs
• Frequently (34-66%) _ _lbs
• Constantly (67-100%) _______lbs

Visual Requirements

• Visual Requirements:
• Close eye work (small figures) 2. Color discrimination
• Minimal color discrimination
• Normal color discrimination
• Other: Depth perception, distance vision, ability to focus.

Hearing

• Hearing Requirements:
• Special requirements

Able to consistently fulfill communication needs. (alarms, phone ringing, conversation, clear acuity within 100 feet)

Working Conditions

• Temperature:
• < 15 degrees Fahrenheit
• Between 16 and 95 degrees
• > 95 degrees
• Driving:
• None (0%)
• Occasional (1-33%)
• Frequent (34-66%)
• Constant (67-100%)
• Crawl Space/Cramped Position:
• Exposed < 1 hour per day
• Exposed 1-3 hours per day
• Exposed 3-7 hours per day
• Exposed > 7 hours per day
• Noise (loud/repetitive, < 85 decibels per OSHA Standard):
• None (0%)
• Occasional (1-33%)
• Frequent (34-66%)
• Constant (67-100%)
• Personal Protective Equipment (e.g. respiratory mask, etc.)
• None (0%)
• Occasional (1-33%)
• Frequent (34-66%)
• Constant (67-100%)

Other

• Specify any other requirements or restrictions that should be considered .

Benefits

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [e-mail].

Pay Range

Compensation between USD $19.50/Hr.-USD $19.50/Hr.