Guest Experience Front Desk Agent (Part-Time)

Donohoe Hospitality Services; Reston (VA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Job summary

AC Hotel Reston / Residence Inn Reston is seeking an Experienced Front Desk Agent to join our team in Reston, VA. The role supports two properties under one roof, featuring 267 guest rooms, a rooftop bar, a restaurant, extensive meeting space, an indoor pool, and a gym.

Expect a dynamic, guest-focused environment with shift variety and on-site work. The position offers part-time hours with hourly pay of $19 and a fast-paced, customer-service driven atmosphere, where you welcome guests, assist

Qualifications

• Welcoming guests and ensuring smooth check-in
• Providing information and services to guests
• Handling reservations and payments

Responsibilities

• Check guests in and out of the hotel per standards
• Inform guests about facilities, policies and local info
• Handle hotel phone system and transfer calls
• Take, modify, and cancel reservations
• Address inquiries, requests and complaints from guests
• Post charges to guest accounts and handle payments
• Notify housekeeping/maintenance of issues
• Follow security procedures and emergency protocols
• Maintain cleanliness of Front Office area

Skills

Good communication

Interpersonal skills

Stand long periods

Fast-paced environment

Good judgment

Job description

AC Hotel Reston / Residence Inn Reston is seeking an Experienced Front Desk Agent to join our team in Reston, VA. The role supports two properties under one roof, featuring 267 guest rooms, a rooftop bar, a restaurant, extensive meeting space, an indoor pool, and a gym.

Expect a dynamic, guest-focused environment with shift variety and on-site work. The position offers part-time hours with hourly pay of $19 and a fast-paced, customer-service driven atmosphere, where you welcome guests, assist