EXPERIENCED Front Desk Agent

Donohoe Hospitality Services; Reston (VA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Job summary

AC Hotel Reston / Residence Inn Reston is seeking an Experienced Front Desk Agent to join our team in Reston, VA. The role supports two properties under one roof, featuring 267 guest rooms, a rooftop bar, a restaurant, extensive meeting space, an indoor pool, and a gym.

Expect a dynamic, guest-focused environment with shift variety and on-site work. The position offers part-time hours with hourly pay of $19 and a fast-paced, customer-service driven atmosphere, where you welcome guests, assist

Qualifications

• Welcoming guests and ensuring smooth check-in
• Providing information and services to guests
• Handling reservations and payments

Responsibilities

• Check guests in and out of the hotel per standards
• Inform guests about facilities, policies and local info
• Handle hotel phone system and transfer calls
• Take, modify, and cancel reservations
• Address inquiries, requests and complaints from guests
• Post charges to guest accounts and handle payments
• Notify housekeeping/maintenance of issues
• Follow security procedures and emergency protocols
• Maintain cleanliness of Front Office area

Skills

Good communication

Interpersonal skills

Stand long periods

Fast-paced environment

Good judgment

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

EXPERIENCED Front Desk Agent

• Posted on October 14, 2026

Locations

Showing 1 location

AC Hotel Reston / Residence Inn Reston
1975 Opportunity Way
Reston, VA 20190, USA

• On-site
• Rate : $19 USD per hour
• Front Desk/Office
• Part-Time
• Requisition #: FRONT004363

Description

Come Join Our Team as an Experienced Front Desk Agent

Discover an exciting opportunity to grow your hospitality career at the AC Hotel & Residence Inn Reston, a dynamic dual-property destination where modern sophistication meets welcoming comfort. Conveniently located at the Reston Town Center Metrorail Station, our hotel offers two distinctive guest experiences under one roof, featuring 267 guest rooms, a vibrant rooftop bar, a full-service restaurant serving breakfast and dinner, more than 10,000 square feet of versatile meeting and event space, an indoor heated pool, and a state-of-the-art fitness center. Join our talented team and bring your passion for hospitality to life as you create memorable guest experiences, deliver exceptional service, and help make every meeting, event, and stay truly outstanding!

Our guests' first impression starts with you! As a Front Desk Agent, you will welcome our guests to the hotel, ensure a smooth check-in, process payments, offer local insights, and pay close attention to detail to provide them with a friction-free experience.

EXPERIENCED Front Desk Agent

Salary Range: $17.00 - $19.00 per hour

Position Summary

Front Desk Agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests, and receive payment for services.

Essential Functions

• Check guests in and out of the hotel in accordance with hotel and/or brand standards.
• Inform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests.
• Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify, and cancel guestroom reservations.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
• Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain the cleanliness of the Front Office area.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.