Guest Experience Front Desk Agent | Luxury Resort

Ultipro; Jamul (CA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Jamul Casino Resort in Jamul, CA is seeking a friendly Hotel Front Desk Agent to greet guests, manage check-in/out, and provide accurate reservations support. You will collect guest details, confirm stays, and help create a memorable arrival experience.

You will handle payments, upsell services, coordinate with housekeeping, and maintain precise records in the property management system. Flexibility to work all shifts is required, with a commitment to AAA standards and guest satisfaction.

Qualifications

• 1+ years’ experience as a Hotel Front Desk Agent.
• Experience in guest service with strong communication.
• Familiarity with Property Management Systems.
• Excellent verbal and written communication skills.
• Ability to handle cash and financial records accurately.

Responsibilities

• Greet and welcome guests with a warm, professional first impression.
• Manage full guest registration, reservations, and stay confirmations.
• Execute check-in/check-out procedures accurately and efficiently.
• Provide information on rooms, rates, amenities, and local attractions.
• Maintain accurate billing records and process payments.
• Coordinate with housekeeping to ready rooms and meet guest needs.
• Upsell amenities and services to enhance the guest experience.

Job description

Jamul Casino Resort in Jamul, CA is seeking a friendly Hotel Front Desk Agent to greet guests, manage check-in/out, and provide accurate reservations support. You will collect guest details, confirm stays, and help create a memorable arrival experience.

You will handle payments, upsell services, coordinate with housekeeping, and maintain precise records in the property management system. Flexibility to work all shifts is required, with a commitment to AAA standards and guest satisfaction.