Guest Experience Front Desk Agent | Hotel Sales & Service

Town Pump, Inc.; Belgrade (MT); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

401(K)

Health, Dental, and Vision Insurance

Health Savings

Flex Spending Accounts

Paid time off

Education reimbursement benefits

Job summary

Town Pump Hotel Group is seeking a motivated Front Desk Agent to greet guests, handle check-ins/check-outs, reservations, and guest requests while promoting hotel amenities and services. The role emphasizes selling hotel rooms over the phone and in person and requires cordial, professional communication with guests and team members.

Responsibilities include managing cash transactions, using hotel software, and maintaining front desk security and confidentiality.

Qualifications

• Experience with a computer, data entry, multi-line phone systems, and cash handling and credit card transactions preferred.

Responsibilities

• pleasantly greet guests and perform duties to provide guest transactions of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality-related requests to meet Town Pump and brand operational standards.
• have knowledge of hotel and guest service operations, experience working with a computer, data entry, multi-line phone systems, and experience with cash handling and credit card transactions preferred.
• communicate in a courteous, professional manner with teammates, management, and guests, understand the importance of being punctual along with the flexibility of work schedules
• display a high degree of pride and integrity in job performance and can work independently with frequent interruptions.
• ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines, complete all required company and brand-specific training and/or certifications in a timely manner, and complete all tasks and assignments as required by the Daily Front Office checklist.
• maintain secure master key control by signing out, securing, and signing in master keys, maintain proper cash control, and always keep the cash drawer secure under lock and key.
• collect and post incidental charges to guest rooms (i.e., fax, pet, cleaning charges)., utilize communications book to maintain shift communications, report all known issues with services, equipment, and property; and ensure work orders are in place.
• maintain a clean, organized, clutter-free front desk and work area always, and maintain a high degree of confidentiality of guest, company, and property information in compliance with Town Pump expectations.
• may be required to clean public areas, assist with breakfast service, fold laundry, occasionally clean a guest room, and other duties within the hotel.
• Engage in selling hotel rooms over the phone and in person, explaining the amentities, benefits and attempting to close the sale of each inquiry.
• Complete the front desk sales review checklist to help identify potential sales leads.

Skills

Cash handling

Credit card transactions

Multi-line phone systems

Data entry

Computer literacy

Tools

Hotel software

Job description

Town Pump Hotel Group is seeking a motivated Front Desk Agent to greet guests, handle check-ins/check-outs, reservations, and guest requests while promoting hotel amenities and services. The role emphasizes selling hotel rooms over the phone and in person and requires cordial, professional communication with guests and team members.

Responsibilities include managing cash transactions, using hotel software, and maintaining front desk security and confidentiality.