Front Desk Agent

Peppermillcareers; Reno (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Peppermillcareers in Reno is looking for a Front Desk Agent to check guests in and out, ensuring a seamless and friendly experience while collaborating with Reservations, Bell Desk, Housekeeping, Information Desk and Concierge to meet guest needs.

The role also includes handling a cash bank, cashiering duties, and striving to maximize revenue through suite upgrades and rate integrity, all while maintaining a clean, inviting front desk area.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Front Desk and customer service experience preferred.

Responsibilities

• Check hotel guests in and out.
• Maintain a bank and perform cashiering duties.
• Work well with supporting departments (Reservations, Bell desk, Housekeeping, Information Desk, Concierge).
• Maximize revenue with suite upgrades and rate integrity.
• Maintain a clean, presentable, and welcoming workspace.

Skills

Customer service

Cash handling

Interdepartmental coordination

Education

High school diploma or equivalent

Job description

The Front Desk Agent is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Provide a seamless service experience for hotel guests by closely networking with other departments to meet and exceed guest needs.

Duties:

• Check hotel guests in and out.
• Maintain a bank and perform cashiering duties.
• Work well with supporting departments (Reservations, Bell desk, Housekeeping, Information Desk, Concierge).
• Maximize revenue with suite upgrades and rate integrity.
• Maintain a clean, presentable, and welcoming workspace.

Qualifications:

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Front Desk and customer service experience preferred.