Night Auditor & Guest Sales Specialist

Town Pump Company; Belgrade (MT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) Plan

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Accounts

Paid Time Off

Education Reimbursement

Job summary

Town Pump Hotel Group is seeking a motivated Night Auditor to uphold the mission of Genuine Hospitality and to actively promote room sales both over the phone and in person. You will balance and audit daily revenue, handle guest services, and ensure accurate reporting while maintaining exceptional guest relations.

The role includes monitoring reservations, processing check-ins/outs, answering the switchboard, and supporting security and daily operations.

Responsibilities

• perform final checks of room charges and other transactions before audit, generate audit reports and records as outlined in audit procedures, and perform checks of audit reports as outlined in audit procedures.
• prepare credit card summaries and checks approval, prepare, and balance all reports required by management, and post room and tax revenues and any phone or other charges.
• perform check-in and out of guests, post payments and charges as necessary, be responsible for answering the hotel switchboard in a timely, efficient, and courteous manner, and be responsible for additional guest services, which may include airport transportation, minor maintenance, and additional room services.
• handle guest problems and complaints, serve as an information agent for hotel guests, perform a variety of clerical and office duties, and may be required to perform security checks and hall patrols.
• be responsible for daily execution of reservation checks to ensure that no revenue is lost by rooms that are not sold and that the hotel is not overbooked, prepare coffee and breakfast bar for guests if applicable.
• be thoroughly familiar with all emergency procedures concerning accidents, fires, bomb threats, illness of guests, and other incidents as outlined in the “Safety & Security” manual, must have first-hand knowledge of the physical layout of the entire building, responsible for accurate accounting of all guest rooms, and communicate pertinent information to co-workers and management.
• complete other duties as assigned by the Front Desk Supervisor, Assistant Hotel Manager, or Hotel Manager.

Job description

Town Pump Hotel Group is seeking a motivated Night Auditor to uphold the mission of Genuine Hospitality and to actively promote room sales both over the phone and in person. You will balance and audit daily revenue, handle guest services, and ensure accurate reporting while maintaining exceptional guest relations.

The role includes monitoring reservations, processing check-ins/outs, answering the switchboard, and supporting security and daily operations.