Front Desk Agent

Peppermill Resort Spa Casino; Reno (NV); On-site; USD 32,000 - 46,000; Full time

Job summary

Peppermill Resort Spa Casino in Reno, NV is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and ensure a smooth arrival and departure experience for every guest.

You will coordinate with Reservations, Bell Desk, Housekeeping and Concierge to meet guest needs, promote upgrades and rate integrity, and maintain a clean, welcoming front desk workspace.

This on-site, full-time role requires excellent customer service and basic cash handling.

Qualifications

• 18+ years of age or older.
• High school diploma or equivalent.
• Front Desk and customer service experience preferred.

Responsibilities

• Check hotel guests in and out.
• Maintain a bank and perform cashiering duties.
• Collaborate with Reservations, Bell Desk, Housekeeping, Information Desk, and Concierge.
• Maximize revenue with suite upgrades and rate integrity.
• Maintain a clean, presentable, and welcoming workspace.

Skills

Front desk experience

Customer service

Cashiering

Upselling

Education

High school diploma

Tools

POS system

Job description

The Front Desk Agent is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Provide a seamless service experience for hotel guests by closely networking with other departments to meet and exceed guest needs.

Duties:

• Check hotel guests in and out.
• Maintain a bank and perform cashiering duties.
• Work well with supporting departments (Reservations, Bell desk, Housekeeping, Information Desk, Concierge).
• Maximize revenue with suite upgrades and rate integrity.
• Maintain a clean, presentable, and welcoming workspace.

Qualifications:

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Front Desk and customer service experience preferred.