Front Desk Agent - FT

BENCHMARK; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

robust wage package

excellent benefit plans

matching 401K plan

professional development

generous bonuses

travel perks

Job summary

Cambria Hotel Austin Downtown, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to welcome guests and register them in a warm, efficient manner.

You will deliver exceptional guest service, anticipate needs, and provide information about local sights. The role requires strong communication, multitasking, and proficiency with Microsoft Office; open availability, weekends, holidays, and a high school diploma are required.

Qualifications

• Previous experience in a hotel front desk, guest services or similar service role, is required, preferably with a full‑service hotel.
• Excellent communication skills with ability to communicate effectively in the English language, both verbally and in writing.
• Must have open availability to work various shifts, AM or PM, including weekends and holidays, to meet operational needs.
• Outgoing and engaging personality with thorough understanding of customer service behaviors and strong interpersonal skills.
• Ability to multi‑task, adapt and prioritize in a fast‑paced work environment.
• A strong desire to make an impact on other people.
• Strong computer skills including experience using Microsoft Office Suite Products; ability to work multiple complex systems simultaneously.
• Capable of remaining in a standing position, either stationary or walking, for duration of shift.

Responsibilities

• Greet and register guests in a warm and welcoming manner.
• Deliver excellent guest service to elevate every aspect of their stay.
• Anticipate guest needs to create a personalized and memorable experience.
• Check guests in, ensuring proper credit is received and accurate information is established.
• Resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.

Skills

Communication skills

Customer service

Multitasking

Interpersonal skills

Microsoft Office

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

Microsoft Office Suite

POS systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: At the Cambria Hotel Austin Downtown, we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the surrounding communities. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Columbia Downtown with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do: We are looking for a highly motivated individuals to join us Full‑Time in our Hotel Front Desk team! As a Front Desk Agent, you are responsible for greeting and registering guests in a warm and welcoming manner, delivering excellent guest service to elevate every aspect of their stay, and anticipating guest needs to create a personized and memorable experience. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local Downtown Austin and surrounding area.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.
• This list is not all inclusive; additional job functions will be shared during interviews.

• Previous experience in a hotel front desk, guest services or similar service role, is required, preferably with a full‑service hotel.
• Excellent communication skills with ability to communicate effectively in the English language, both verbally and in writing.
• Must have open availability to work various shifts, AM or PM, including weekends and holidays, to meet operational needs.
• Outgoing and engaging personality with thorough understanding of customer service behaviors and strong interpersonal skills.
• Ability to multi‑task, adapt and prioritize in a fast‑paced work environment.
• A strong desire to make an impact on other people
• Strong computer skills including experience using Microsoft Office Suite Products; ability to work multiple complex systems simultaneously.
• Capable of remaining in a standing position, either stationary or walking, for duration of shift.
• Positions self to raise, lower, and extend arms to perform essential job functions; Ability to lift and carry up to 15 lbs. regularly.
• Must be High school diploma or equivalent required; degree in hospitality or related field preferred.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contract: Full‑Time

Location: Cambria Hotel Austin Downtown, Austin, Texas

• robust wage package
• excellent benefit plans
• matching 401K plan
• professional development
• generous bonuses
• travel perks