Guest Experience Front Desk Agent – Growth & Perks

Rainmaker Hospitality; Louisville (KY); On-site; USD 19,286,000 - 25,789,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work env

Job summary

Rainmaker Hospitality is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs during their stay. The role requires excellent customer service and the ability to work efficiently in a fast-paced environment.

Responsibilities include handling inquiries, payments, keys, and coordinating with other hotel services. The ideal candidate will multitask effectively and maintain a welcoming, professional demeanor at all times.

Qualifications

• Experience in front desk or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficient with reservation management systems.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Reservation systems

Tools

Reservation software

Microsoft Office

Job description

Rainmaker Hospitality is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs during their stay. The role requires excellent customer service and the ability to work efficiently in a fast-paced environment.

Responsibilities include handling inquiries, payments, keys, and coordinating with other hotel services. The ideal candidate will multitask effectively and maintain a welcoming, professional demeanor at all times.